Monitor is committed to the fair treatment of its clients and customers at all times with service related complaints being no exception.
Acknowledge receipt of your complaint timeously;
• Treat you fairly, with the utmost respect and professionalism;
• Provide you with regular feedback during the process of validation and investigation of your complaint;
• That we communicate with you through your preferred channel;
• To ensure that we provide you with the appropriate remedy.
For full details regarding our claims related complaints resolution processes, kindly refer to our Complaints Management Framework Policy.
Need to submit a comlaint? Please contact us using the webform or alternatively you can email us on firstname.lastname@example.org