Complaints Management Framework

Monitor is committed to the fair treatment of its clients and customers at all times with service related complaints being no exception. 

Our Complaints Management Framework ensures that we:

Acknowledge receipt of your complaint timeously;
• Treat you fairly, with the utmost respect and professionalism;
• Provide you with regular feedback during the process of validation and investigation of your complaint;
• That we communicate with you through your preferred channel;
• To ensure that we provide you with the appropriate remedy.

For full details regarding our claims related complaints resolution processes, kindly refer to our Complaints Management Framework Policy.

Need to submit a comlaint? Please contact us using the webform or alternatively you can email us on

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