Everything you need to know about..

Legal & Compliance

Authorised Financial Services Provider

FSP 17824

Monitor operates in the financial services sector and as such is governed by The Financial Sector Conduct Authority (FSCA) and various other Acts aimed at protecting policy holders, their personal information and client premium.

T'S & C'S

Please read these Terms and Conditions (“Terms”) carefully before using the Monitor Administrators (Pty) Ltd website, Broker Portal, Web App or Mobile App (the “Service”).

TCF

Treating Customers Fairly
We embrace the fact that all customers need to be treated fairly and this is entrenched in our culture and business practices.

FAIS

Financial Advisory and Intermediary Services Act, 37 of 2002

POPIA

The Protection of Personal Information Act 4 of 2013 (POPI) describes how organisations — including Monitor Administrators must collect, handle and store personal information.

STIA

Short Term Insurance Act

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PPR

Policyholder Protection Rules

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Code of Banking Practice

The Code aims to promote good banking practices by setting minimum standards for banks when dealing with their customers.

FICA

Financial Intelligence Centre Act 28 of 2001

Complaints Management Framework

Monitor is committed to the fair treatment of its clients and customers at all times with service related complaints being no exception.

PAIA

Promotion of Access to Information

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Conflicts of Interest

The General Code of Conduct financial services providers and their representatives to disclose to their clients the existence of actual or potential conflicts of interest.